Refund Policy

Effective [date]

1. Thirty days, no questions

If Zemble turns out not to be what you wanted, tell us within 30 days of your first payment and we will refund it in full. Email support@zemble.net. You do not need to give a reason.

2. How a refund works

Refunds go through Paddle, our merchant of record, back to the payment method you used. They usually arrive within 5 to 10 working days, depending on your bank. The guarantee applies once per person.

3. Your legal rights

The guarantee is in addition to your rights under UK consumer law, not instead of them. UK law gives you a 14-day right to cancel a digital service, subject to the usual conditions once the service has begun. Our 30-day guarantee is more generous than that, and nothing in this policy takes any legal right away from you.

4. Renewals and cancelling

Cancelling stops future renewals. You keep access until the end of the period you have already paid for. We do not usually refund part of a period that has already renewed, unless the guarantee above applies or the law requires it.

5. Annual and Founders plans

The 30-day guarantee applies to annual and Founders plans in the same way, counted from the first payment.

6. What ending a subscription does not do

Ending a subscription, or getting a refund, never affects your writing. It stays on your device, and you can always open and export all of it. See section 5 of the Terms.